Q...  I have an old Staywell cat flap 22 which is magnetic. Our cat is now elderly and the heavy magnet on her collar is causing the collar to rub on her neck and cause irritation. Is it possible to obtain a replacement, lighter magnet? If not, do you have a replacement cat flap which would fit the existing hole and provide a lightweight magnet/detector? Many thanks.

A...  The staywell 22 was replaced by the 932 so you can use the magnets which come with this catflap, they are smaller, but they do work in the same way.

Q... I have a cat and a dog is it possible to buy an infra red dog for both cats and dogs.

A... Staywell have an infra red dog door which has keys for both cats and dogs. More Information Click Here

Q...  I require a white small dog flap, but I am yet to find one which has a tunnel. As the panel of the door has to be cut and is metal it can be quite sharp.  Is there any dog flap which has a tunnel already fitted or one which the  i can attach. I would prefer it to be four way locking but a two way will do if a four way is unavalible.  Can you help, and give me the product codes of the items i need to order.

A... The following petdoors for small dogs/ large cats have a tunnel liner with them, and are suitable to be fitted into metal, upvc or wood doors.4 way locking model dogmate 221 which will fit a door upto 2inches thick and is self lining. The staywell 600 is also self lining upto 2 inches but isn't 4 way locking, it has a flexible flap and a metal barrier which can be closed to prevent exit or entry

Q... Hello I have had a new UPVC back door fitted with a UPVC bottom panel, can you tell me which pet doors are suitable please.

A... The best doors to use with UPVC doors are the ones which come with a tunnel linner that can cope with a door upto 28mm wide.Suitable doors include The Staywell 917, 932 ,300, 400, 500 electronic and 500 infra red CatMate do the 210 or  the 255.  If your door panel has a decorative moldong you may have to replace the whole panel with a flat upvc panel - Click Here for the panels page.

Q... We need a replacement cat flap and want to fit it to a 4” (single course) wall, can you advise what model/s would accommodate such an application please?

A... Go for the Staywell ,300 4way locking, 400 magnetic 500 electronic or 500 infra red series you will need to order 2 extra tunnels and a tube of glue to extend it through the wall.

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