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Q Will it work if I install the cat flap in metal or UPVC doors?
A Yes. The system works just like your remote car key sending out IR signals to the receiver which unlocks the door. As long as the key is in line of sight with the door it will work every time.
Q What if someone next door buys an Infra Red cat flap. Is there a way to make sure that their cat's Infra Red key will not open my door?
A Yes. We have 4 different coloured keys each with a different coded frequency: blue, pink, yellow and green.
When you power up your cat flap initially it reads the frequency being sent from your key and memorises it so that it will only respond to that frequency in the future. If you have a green one and the neighbour has a yellow one everyone is happy as only your cat can get into your home. If, however, you both have green keys, simply contact our Consumer Service team and they will be pleased to exchange your Infra Red key for another colour. Simply follow the set-up instructions and immediately you have your problem solved.
Q What is the range of the Infra Red keys. How near does my cat need to be to make it work?
A The key is designed to operate at a distance of approximately 6". This can vary depending on surrounding reflective surfaces which may increase this range slightly. The distance has been set at the optimum 6" level to ensure that your cat only operates the mechanism when it wishes to enter your home.
This special range feature has been designed to ensure that when your cat is some distance away from the door it cannot be opened accidentally allowing other cats entry to your home.
Q What batteries do I need and how often do I need to change them?
A For the collar key you need 2 coin cell batteries: 2 x SR44, LR44, D357 any of which can easily be purchased at a variety of stores. Batteries should be changed every 6 months for maximum performance. Lack of range is a symptom of low battery power in the key and new batteries should be installed without delay. We would recommend that your keep spare batteries handy.
For the cat flap itself you need 4 x AA 1.5V Akaline Long Life batteries. Do not use rechargeable batteries as they do not provide the power level required for optimum performance.
With normal usage the batteries should be changed every six months. We have, however, designed a warning system in the cat flap which emits a bleep every two minutes when the batteries are running low. You should immediatey replace the batteries with new Alkaline Long Life ones.
Q The collar key appears to get warm when I put in the batteries. Have I done something wrong?
A Yes. This can only happen if the batteries have not been inserted correctly in line with the manufacturer's instructions. Immediately remove the batteries and re-insert correctly. This should resolve the problem (always read the instructions first).
Q Must I use batteries. I am concerned that might forget to renew the batteries and my cat cannot get in through the door. Have you a solution to my concern?
A Yes. You can purchase a mains transformer unit by contacting our Consumer Service team who can talk you through the simple installation process (full installation instructions are supplied with the unit).
Q I am not technically minded and am concerned about what is involved in programming the Infra Red cat flap. Is it user-friendly to set-up?
A Yes. Staywell have designed the product to make it easy to install and to operate. Once you have put the batteries in the cat flap and also into the collar key worn by your cat, simply approach the cat flap pointing the key towards it. The red light which started flashing when you loaded the batteies into the door suddenly stops and the unit emits a bleep. This indicates that your cat flap and key have now been programmed correctly. It's as simple as that.
Q Can I set it to "open only" while my cat gets used to coming in the door?
A Yes. Simply remove the hinge cover, make sure that the batteries are correctly in place and then press the manual button once. The latch will unlock and the red light will flash. To return to the automatic unlatching programme simply press the manual button which will cause the latch to lock again and the red light flashes.
Q The batteries don't seem to have lasted very long since I installed them.
A Insert new batteries and if the problem persists contact our Consumer Service team who will be pleased to help.
Q The unit relatches whilst the cat is still coming through
A The relatch time can be adjusted on this model between 2 and 20 seconds depending on your personal preference. To adjust the relatch time:
• Remove hinge cover
• Press manual button – LED will flash and latch open
• Press timer button within 2 seconds
• Each time the button is pressed the unit emits a high beep which indicates that the relatch time has increased by 1 second.
• Once you have reached the desired relatch time, press the manual button again. The latch will lock and is ready to use with the new relatch time
• When setting the relatch time, after the 20th beep, (where the relatch time will be at 20 seconds) if the timer button is pressed again, it will revert to 2 seconds and the unit will emit a high pitched beep to indicate this
Q I have inserted new batteries into my unit and it does not seem to be doing anything.
A Please contact our Consumer Service team who will talk you through the problem. |